GLOBAL AEROSPACE UNDERWRITING MANAGERS May 2000 - Oct.
2002
IT, Marketing & Communications Manager
Accomplishments
Positioned the Corporation to be able to take a proactive approach managing
the overall profitability of the book of business in what has traditionally
been a reactive market.
Increased automation resulted in a significant decrease in data entry
mistakes resulting in six digit financial savings, and a measurable
improvement in customer service.
Provided the Corporation with an unparalleled industry
leading risk-profiling tool, via a custom designed Management Information
environment.
Responsibilites
Recruited to manage the complete replacement of a Dbase III system with a custom built Underwriting, Claims Management and Finance environment. Successful completion of this role required conducting vendor research, complete contract negotiations, development of requirements via workflow gap analysis, creation of Visual Basic screen mock-ups, and the development and management of the project plan.
Updated the technology infrastructure to a Microsoft
Advanced Server, XP/2000 Professional, Exchange/SQL 2000 and Great Plains
Dynamics to support the new environment.
ROYAL & SUNALLIANCE January 1990 – May 2000
Systems Manager, H.O. Commercial Division, Toronto Dec. 1999 - May 2000
Managed a staff of fourteen, responsibilities included all aspects of the divisional technology and management information requirements, and the allocation of the resources assigned to complete work on the division’s behalf.
Member of the Senior Management team charged with the development and execution of divisional strategy.
Accomplishments
Architected a web-based simplified Commercial Property Casualty Insurance product.
Project Manager, H.O. Commercial Division, Toronto March 1998 - Nov. 1999
Responsibility extended to cover most aspects of IT development and user testing/deployment, and process re-engineering.
Coordinated the efforts of the multi-function team including Legal, IT, Finance and Human Resources on a potential acquisition with a Mutual Insurance Corporation.
Accomplishments
Devised an innovative approach to Automobile Fleet rating, leading to a HUON implementation several years ahead of schedule.
Altered the direction of the initial release of the HUON development project to where the largest impact, with respect to expenses and customer service, could be achieved.
Commercial Marketing Manager, Central Canada, Ottawa Oct. 1996 – March 1998
Managed a team of five geographically dispersed marketing representatives and twelve commercial property casualty and automobile underwriters.
Accomplishments
Developed the management information processes and marketing programs required for develop commercial property casualty business.
Managed the transition of the regional portfolio of small commercial business to a centralized call centre facility.
Marketing Representative, Calgary Dec. 1994 – Oct. 1996
Requested and was granted a two year secondment to the Western Canada office. Completed a customized Commercial Property Casualty Underwriting program.
Accomplishments
Re-introduced marketing presence in Southern Alberta and British Columbia. Developed approach to manage profitability and growth of small commercial business.
Copernicus Strategic Initiative, Toronto May 1994 – Dec. 1994
Completed a six-month secondment focused in the impacts of empowering a traditional white-collar workforce and creating the groundwork for a new culture.
Asst. Manager, LAN & Mainframe Security Groups, Toronto Jan. 1990 – May 1994
Overall responsibility for the 1000 plus desktop computers and corporate security.
TRIATHALON LEASING, Office Automation Analyst June 1988–Dec.1989
Responsible for desktop support, Novell LAN Admin and AS 400 security.
MIDLAND BANK CANADA, Office Automation Analyst March 1986-June 1988
Responsible for desktop support and AS/400 RPG III/Cobol and Dbase III systems.
THE ANSWER COMPUTER CENTRE, Service Manager June 1984-June 1986
Co-coordinated the day-to-day service activities of an IBM and Compaq reseller.
BATTERIES INCLUDED, Service Manager Sept. 1982-June 1984
Service Manager and a manufacturer's representative for a Commodore reseller.